Domestic orders are shipped within 2 business days via PTT or Yurtiçi Kargo - which usually delivers within 1-3 business days within Turkey. If you need your order faster or in any specific time please notify us at email@example.com. We're more than happy to help accommodate rush orders, just let us know!
Cargo price may vary depending on where you send your order but you'll get free shipping on purchases for 100TL and over. If the order amount is less than 100TL, the shipping company will ask you to pay the shipping amount during the package delivery.
We do ship internationally with PTT mail, which can take up to 4 weeks for delivery depending on your location. You'll receive your tracking number as soon as your order is shipped. International orders are shipped within 3 business days, so let us know if you're in a rush and we'll do our best to accommodate that.
Cargo price for Europe, Asia, Africa is 35TL and 50TL for the rest of world. You'll get free shipping on purchases for 180TL and over. If the order amount is less than 180TL, our system will add your shipping cost to your order depending on your shipment address.
Unfortunately, we can not be responsible for lost or missing international packages. All applicable duties, tariffs, and customs fees are the responsibility of the customer, and packages returned rejected because of tariffs will not be refunded for shipping.
Returns are accepted for merchandise credit on unused and unwashed items in original packaging within 7 days. After checking and confirming the submitted product, your credit card or account will be repaid within 3 working days of the product fee.
We accept payments by credit card: Visa and MasterCard.
Our payment method is secured by PayU.
If there is an error during the payment process with your credit card, you will immediately receive an e-mail to inform you of the error. In that case, the payment will not be processed and your order will be put into standby.
Customers who do not use a credit card can make their payments by wire transfer to the accounts below. You’ll need to get in touch with us through our e-mail service with your order number and transaction details to avoid possible delays.
QNB Finansbank Enpara
Turkish Lira Account(IBAN):
TR94 0011 1000 0000 0074 7095 74
TR11 0011 1000 0000 0074 7727 60
US Dollar Account(IBAN):
TR12 0011 1000 0000 0074 7727 42
You can contact us at firstname.lastname@example.org.
We will be happy to assist you and to solve any questions, feedback or suggestions you may have.